Privacy Policy

1. About this policy

This Privacy Policy explains how peoplease.ai ("peoplease.ai", "we", "us", "our") handles personal information. It applies to information we collect about visitors to our website, prospective clients, clients, suppliers, contractors, and other individuals we interact with in the course of our business.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. This policy describes our practices in plain language.

2. What is personal information

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in material form or not. Examples include name, contact details, employer, job title, and information about your interactions with us.

3. What we collect

We typically collect the following kinds of personal information:

• Contact details — name, email address, phone number, employer, job title.
• Communication content — emails, meeting notes, messages, and other correspondence you send us.
• Engagement information — information you provide while we scope, deliver, or support work for your organisation.
• Website usage — pages visited, referring URL, browser type, device type, approximate location (derived from IP), and similar technical data collected through cookies and analytics tools.
• Supplier and contractor details — information needed to engage and pay individuals or businesses who provide services to us.

We do not knowingly collect sensitive information (as defined in the Privacy Act) unless it is necessary for a specific engagement and we have your consent.

4. How we collect it

We collect personal information in the following ways:

• Directly from you, when you contact us, request information, attend a meeting, or engage us for work.
• Automatically, when you use our website (see our Cookie Policy for details).
• From third parties, such as professional networking platforms, public business directories, or referrals, where it is unreasonable or impracticable to collect the information from you directly.

If we collect information about you from someone else, we will, where required, take reasonable steps to notify you of the collection.

5. Why we collect it

We use personal information to:

• Respond to your enquiry and provide the services you have requested.
• Scope, deliver, manage, and support engagements with your organisation.
• Invoice and receive payment.
• Communicate with you about our work, including updates relevant to engagements you are involved in.
• Improve our website and services, including by analysing usage patterns.
• Comply with our legal obligations under Australian law.

We do not use personal information for any purpose that is unrelated to the purpose for which it was collected, unless you would reasonably expect it, you have consented, or we are otherwise permitted by law.

6. Direct marketing

From time to time we may send you information about our services that we think is relevant to you. We will only do this where we are permitted to under the Privacy Act, the Spam Act 2003 (Cth), and other applicable laws.

You can opt out at any time by replying to any message we send and asking us to stop, or by emailing hello@peoplease.ai. We will action your request within a reasonable period.

7. Disclosure of personal information

We may disclose personal information to:

• Our personnel, contractors, and advisors who need it to do their work.
• Third-party service providers who help us run our business, including hosting, email, accounting, payments, customer relationship management, scheduling, and analytics providers.
• Your organisation or its representatives, where relevant to an engagement.
• Government agencies, regulators, courts, or law enforcement, where required or authorised by law.
• A purchaser or potential purchaser of our business, subject to appropriate confidentiality protections.

We do not sell personal information.

8. Overseas disclosure

Some of the third-party service providers we use are located outside Australia, including in the United States, the European Union, and other jurisdictions. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that information is handled consistently with the Australian Privacy Principles.

Common categories of overseas providers we use include cloud hosting, email and productivity tools, video conferencing, customer support tooling, analytics, and AI model providers. Where required, we will provide further detail on request.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include access controls, encryption in transit, vendor due diligence, and staff training.

No system is perfectly secure. If you believe your information has been compromised, please contact us immediately at hello@peoplease.ai.

We comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act, and will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

10. Retention

We retain personal information only for as long as we need it to fulfil the purposes set out in this policy, or as required by law. When we no longer need it, we take reasonable steps to destroy it or de-identify it.

11. Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us at hello@peoplease.ai.

We will respond to your request within a reasonable time. There is generally no fee for access, although in some cases we may charge a reasonable cost-based fee. If we refuse access or correction, we will give you written reasons and information about how to complain.

12. Cookies and analytics

Our website uses cookies and similar technologies. See our Cookie Policy for details on what we use, why, and how you can control them.

13. Children

Our services are designed for businesses, not individuals under 18. We do not knowingly collect personal information from children. If you believe we hold information about a child, please contact us and we will take reasonable steps to delete it.

14. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us at hello@peoplease.ai. We will acknowledge your complaint, investigate it, and respond within a reasonable period (usually within 30 days).

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

15. Changes to this policy

We may update this policy from time to time. The current version is always available at this page, and the "last updated" date at the top reflects the date of the most recent change. Material changes will be notified through our website or by other reasonable means.

16. Contact us

For any privacy matter, please contact:

• Email: hello@peoplease.ai
• Attention: Privacy Officer, peoplease.ai

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